Terms & Conditions

01Who we are

Viha Ventures FZE is a free zone establishment registered in the Ajman Free Zone, United Arab Emirates. Our licensed activities are AI developing services, project management, computer systems and software designing, marketing management, and information technology consulting.

In these terms, "we", "us" and "Viha Ventures" mean Viha Ventures FZE. "You" means the person or organisation engaging us, and "services" means the advisory work described in a written proposal, statement of work or email confirmation. Licence and registration details are available on request and are stated on every invoice.

02Scope of services

We provide technical advisory as an extension of your team. Typical work includes technical feasibility and scoping, architecture and system design, product definition, vendor selection, project management and marketing management.

Each engagement is defined in a written scope. Anything not described in that scope is out of scope until we agree it in writing, including by email. We may decline or stop work that would require a licence we do not hold.

We coordinate specialist partners and service providers, and we manage them on your behalf where the scope says so. Those providers contract with you unless we state otherwise in writing, and their own terms apply to their work.

03Quotes, fees and invoicing

Fees are quoted in writing in United States dollars (USD) unless the quote says otherwise. A quote is valid for 30 days from its date unless it states a different period.

• Fixed-fee work is billed against the milestones set out in the quote.
• Time-based work is billed monthly in arrears against a written estimate; we tell you before an estimate is likely to be exceeded.
• Pass-through costs — partner fees, licences, hosting, travel and third-party subscriptions — are either invoiced at cost with supporting documents or paid by you directly.

Invoices are payable within 14 days of the invoice date unless the invoice states otherwise. Amounts are exclusive of any taxes that apply, which are added where required. Bank charges and currency conversion costs are borne by the payer.

04Payment methods and online payment links

Payment is made by bank transfer to the account stated on the invoice, or through a payment link we issue. Payment links are generated and processed by a third-party payment service provider, and your use of a payment link is also subject to that provider's terms and privacy policy.

We do not receive, see or store your full card number, security code or online banking credentials at any point. A payment is treated as received when the provider confirms settlement to us, not when you submit the payment.

If a payment is reversed, charged back or fails after work has started, we may pause the engagement and any related deliverables until the position is resolved.

05Cancellation, rescheduling and refunds

You may cancel an engagement by writing to us. Where no separate cancellation terms are agreed in the scope, the following applies:

• Cancel more than 7 days before a scheduled start date: any amount paid for work not yet started is refunded in full.
• Cancel within 7 days of the start date: work already scheduled and reserved is charged for the first booked period.
• Cancel after work has started: you pay for work performed up to the cancellation date, plus any non-cancellable third-party costs already committed on your behalf.
• Workshops, reviews and scheduled sessions can be rescheduled once at no charge with at least 48 hours' notice; later changes are charged at the agreed rate.

Fees for advisory time already delivered, and for deliverables already handed over, are not refundable. Approved refunds are returned by the original payment method within 14 business days of confirmation.

06Your responsibilities

You agree to give us accurate information, timely access to the people and systems the work depends on, and decisions when we ask for them. Where an engagement depends on your team, your suppliers or a third-party platform, dates and outcomes move with them.

You confirm that you have the rights to any material, data or access you give us, and that our use of it as part of the engagement does not infringe anyone else's rights.

07Confidentiality and intellectual property

Each side keeps the other's confidential information private, uses it only for the engagement, and shares it only with people who need it and are bound by equivalent obligations. This does not cover information that is public, already known to the receiving side, or required to be disclosed by law.

You own the deliverables we create for you once the related fees are paid. We keep ownership of our pre-existing methods, templates, frameworks and know-how, and may reuse them on other engagements, provided your confidential information is not disclosed.

Unless you tell us otherwise in writing, we may describe the engagement in general terms — sector and type of work — without naming you or disclosing confidential detail.

08No guarantee of outcome, approval or certification

Advisory work reduces uncertainty; it does not remove it. We give our professional judgement on technical feasibility, architecture and delivery, but we do not guarantee that a product will succeed commercially, secure funding, pass a review, or be approved by any authority.

Where validation, testing, certification or regulatory approval is required, it is performed by accredited bodies and specialist partners, not by us. We coordinate that work and prepare the material for it; we do not act as a notified body, we do not issue certifications and we do not grant regulatory approvals. Approvals and registrations remain with you or your appointed representative.

Nothing we provide is legal, medical, regulatory, tax or accounting advice, and nothing on this website should be read as such.

09Limitation of liability

To the extent permitted by law, our total liability arising out of or in connection with an engagement is limited to the fees paid by you for that engagement in the 6 months before the event giving rise to the claim.

Neither side is liable for indirect or consequential loss, loss of profit, loss of revenue, loss of data, or loss of anticipated savings. Nothing in these terms excludes liability for fraud, for death or personal injury caused by negligence, or for any liability that cannot lawfully be excluded.

10Term, suspension and termination

An engagement runs for the period stated in the scope, or until completed or terminated. Either side may terminate for convenience with 14 days' written notice; you remain liable for work performed and costs committed up to the termination date.

Either side may terminate immediately if the other commits a material breach and does not remedy it within 14 days of written notice, or becomes insolvent. We may suspend work while an invoice is overdue.

11Data and privacy

We use the personal information you send us — your name, email address and message — only to respond to your enquiry, deliver the engagement and keep the records we are required to keep. We do not sell it and we do not add you to a mailing list. Further detail is set out in the privacy notice on our website.

12Changes to these terms

We may update these terms from time to time. The version in force is the one published on this page at the time you engage us. Terms agreed in a signed proposal or statement of work take precedence over this page.

13Governing law and disputes

These terms and any engagement are governed by the laws of the United Arab Emirates as applied in the Emirate of Ajman. The courts of Ajman have exclusive jurisdiction, except that either side may seek urgent relief in any competent court.

Before starting proceedings, both sides agree to raise the dispute in writing and allow 30 days to resolve it in good faith.

14Contact

Questions about these terms, an invoice, or a payment can be sent to the address below. We reply within 2 business days.